CCNA Voice Certification

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The Cisco Certified Network Associate Voice (CCNAŽ Voice) validates associate-level knowledge and skills required to administer a voice networkThe CiscoŽ CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice Certification enterprise option assesses skills/knowledge related to the Cisco Unified Communications Manager 6.0 (CUCM) 6.0. It is typically employed by large organizations such as governments, large companies, and colleges. The CVOICE #642-436 exam will be required for this option.

The CCNA Voice Certification commercial option assesses skills/knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium & small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts. The IIUC exam #640-460 will be required for this option.

Networking Fundamentals

The OSI Reference Model, Interaction Between OSI Layers, TCP/IP and the OSI Reference Model, The TCP/IP Protocol Architecture, TCP/IP Data Encapsulation, Networks, Network Definitions, Types of Networks, Network Topologies, Network Technologies, Ethernet, Fast Ethernet, Gigabit Ethernet, Token Ring, Network Addressing, Bridging, LAN Switching, Wireless Networks, Wireless Network Standards, Wireless Network Modes, Security Features, The Cisco IOS Software, The Cisco IOS Software Command-Line Interface, The CLI Help Features, Syslog Messages and the debug Command, Configuring Cisco IOS Software, Managing Configuration Files, Upgrading Cisco IOS Software, The Cisco IOS Software Boot Sequence, Spanning-Tree Protocol (STP), Root Bridge Election, Root Ports Election, Designated Ports Election, STP States, STP Timers, Optional STP Features, EtherChannel, PortFast, Rapid Spanning Tree (IEEE 802.1w),

Routing

Routing Tables, Static Routing, Dynamic Routing, Routing Updates, Verifying Routing Tables, Routing Protocols, Distance-Vector Routing, Route Poisoning, Split Horizon, Split Horizon with Poison Reverse, Hold-Down Timer, Triggered Updates, Link-State Routing, Classful Routing, Classless Routing, Basic Switching Functions, Convergence, Distance-Vector Routing Convergence, RIP and IGRP Convergence, EIGRP Convergence, Link-State Convergence, Testing and Troubleshooting Routes, The ping Command, The traceroute Command

IP Addressing and Subnettingy

IP Addressing, Binary Format, Dotted Decimal Format, IP Address Classes, Classless Interdomain Routing (CIDR) Notation, Variable-Length Subnet Masks, Subneting, Summarization, Automatic Summarization, Manual Summarization, Determining the Network ID using the Logical AND Operation

IP Access Control List Security

Standard IP Access Control Lists, Wildcard Masks, Standard IP Access List Configuration, Extended IP Access Control Lists, Named IP Access Lists, Controlling Telnet Access with ACLs


Wide Area Networks (WANs)

Point-to-Point Leased Lines, Overview, Data-Link Protocols, Configuring HDLC and PPP Configuration, Integrated Services Digital Network (ISDN), ISDN Channels, ISDN Protocols, ISDN Layers, ISDN Layer 1, ISDN Layer 2, ISDN Layer 3, BRI Function Groups and Reference Points, Encoding and Framing, Dial-on-Demand Routing (DDR), ISDN Configuration for DDR, Configuring Legacy DDR, Configuring DDR with Dialer Profiles, Multilink PPP, Frame Relay, Virtual Circuits, LMI and Encapsulation Types, DLCI Addressing, Frame Relay Configuration, Determining the Interface, Configuring Frame Relay Encapsulation, Configuring Protocol-Specific Parameters, Configuring Frame Relay Characteristics, Verifying Frame Relay Configuration

Virtual LANs and Trunking

VLAN Membership, Extent of VLANs, VLAN Trunking, Inter-Switch Link (ISL), 802.1Q, VLAN Trunking Protocol (VTP), VTP Modes, Server Mode, Client Mode, Transparent Mode, VTP Pruning, VTP Configuration, Configuring a VTP Management Domain, Configuring the VTP Mode, Configuring the VTP Version

Link-State Protocols

Building Routing Table on New OSPF-Configured Routers, Steady-State Operation, OSPF Areas, OSPF Area Types, Router Responsibilities, Balanced Hybrid Routing Protocol and EIGRP, EIGRP Loop Avoidance, Router Configuration, Configuring OSPF, Verifying the OSPF Configuration, Configuring EIGRP, Verifying the EIGRP Configuration

Advanced TCP/IP

Private IP Addressing, Network Address Translation (NAT), Variations of NAT, Static NAT, Dynamic NAT, Overloading NAT with Port Address Translation (PAT), Translating Overlapping Addresses, Configuring NAT, Configuring Static NAT, Configuring Dynamic NAT, Configuring NAT Overload and PAT, Internet Control Message Protocol (ICMP), FTP and TFTP, MTU and Fragmentation

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